Spinch Privacy Policy

At Spinch, we respect your privacy and are fully committed to protecting the personal data you share with us. This Privacy Policy explains how we collect, use, store and safeguard your information when you visit our website, register an account, or use our services. By using Spinch Online Casino, you agree to the practices described below, and we encourage every player to read this document carefully before creating an account.

Information We Collect

We at Spinch collect several categories of personal data in order to provide our services, comply with legal obligations, and maintain a safe gaming environment. When you register with us, we ask you to provide accurate and truthful details, and we reserve the right to verify this information at any time.

• We gather registration data such as your full name, date of birth, email address, phone number and country of residence.
• We collect payment information, including deposit and withdrawal method details, transaction history, and, where required, bank statements or proof of source of funds.
• We track your gaming activity, including bets placed, games played, session duration and account balances, to improve our services and detect irregular behaviour.
• We may request identity verification documents such as a government-issued ID, proof of address, or utility bills, submitted in the Latin or Cyrillic alphabet, or through video verification when necessary.
• We automatically collect technical data, including your IP address, device type, browser information and approximate geolocation.

How We Use Your Data

Our Spinch team uses the information we collect for legitimate business purposes, including account management, fraud prevention, regulatory compliance and customer support. We at Spinch never use your data for purposes incompatible with these goals without informing you first.

• We use your data to verify your identity and prevent underage or fraudulent registrations.
• We process your information to facilitate deposits, withdrawals, and to apply the tiered withdrawal limits described in our Terms and Conditions.
• We analyse your gaming patterns to personalise bonuses, loyalty rewards, and promotional offers, including the Spinch Wheel and cashback programs.
• We use your contact details to send important account notifications, security alerts, and, where you have opted in, marketing communications.
• Our compliance team may use your data to detect and prevent money laundering, in line with applicable gaming regulations.

Legal Basis for Processing

Here at Spinch, we process personal data based on several legal grounds, including the performance of our contractual relationship with you, compliance with legal obligations imposed by our licensing authority, and our legitimate interest in operating a secure and responsible gaming platform. Where required, we will also rely on your explicit consent, for example when sending promotional emails.

Sharing Your Information

We do not sell your personal data to third parties. However, our Spinch platform may share information with trusted partners where necessary to operate our services effectively.

• We share payment data with our payment processing partners, including our designated payment agent, to complete deposits and withdrawals.
• We may disclose information to regulatory authorities, law enforcement agencies, or courts when legally required to do so.
• Our fraud prevention and anti-money-laundering partners may receive relevant account data to help us detect suspicious activity.
• We may share data with affiliated sister brands or service providers strictly for operational and compliance purposes.

Data Retention

We at Spinch retain your personal data for as long as your account remains active, and for a reasonable period afterwards to comply with legal, tax and regulatory obligations. If your account becomes dormant after 180 days without login, we may apply a dormant account fee, and after one year of inactivity, we reserve the right to close the account, in accordance with our Terms and Conditions. Even after account closure, we may retain certain records where required by law.

Cookies and Tracking Technologies

Our Spinch website uses cookies and similar technologies to enhance your browsing experience, remember your preferences, and analyse site traffic. You can manage your cookie preferences through your browser settings at any time. For more detailed information, please refer to our separate Cookies Policy.

Data Security

We take data security seriously and implement industry-standard technical and organisational measures to protect your personal information from unauthorised access, loss, or misuse. Our Spinch security infrastructure includes encryption, secure servers, and restricted internal access to sensitive data. While we strive to protect your information, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Your Rights

We recognise that you have important rights regarding your personal data, and our Spinch team is committed to respecting these rights wherever applicable law provides them.

• You have the right to request access to the personal data we hold about you.
• You may ask us to correct any inaccurate or incomplete information.
• You can request the deletion of your data, subject to our legal retention obligations.
• You may object to certain types of processing, including direct marketing.
• You can withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact our support team through live chat, available 24/7, or by emailing us directly.

International Data Transfers

Because Spinch Online Casino serves players across multiple regions, including Europe, Canada, Australia, New Zealand, Norway, Poland, South Africa, Switzerland and the United Kingdom, we may transfer your data to jurisdictions outside your country of residence. We at Spinch ensure that appropriate safeguards are in place whenever such transfers occur, in line with applicable data protection standards.

Restricted Jurisdictions and VPN Use

Our services are not available to residents of certain restricted countries. Using a VPN or any encrypted connection to falsify your geolocation and circumvent these restrictions is strictly prohibited and constitutes a breach of our terms. We reserve the right to suspend or close accounts, and to withhold winnings, where such practices are detected.

Children's Privacy

Spinch does not knowingly collect personal data from individuals under the legal gambling age. We at Spinch require all players to confirm they meet the minimum age requirement during registration, and we may request additional verification documents to confirm age and identity at any stage.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. We encourage you to review this page periodically. Continued use of our services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have any questions about how we handle your personal data, or wish to exercise your privacy rights, please reach out to our support team via live chat, Telegram, or by email at support@spincheu.com. Our Spinch customer support team is available around the clock to assist you.